Shipping and delivery
We aim to process orders within 3 business days
Our standard shipping method for orders to the UK mainland is £3.50. Orders over £70 will receive free shipping to UK addresses.
You will receive email confirmation once your order has been shipped.
We ship to the customer address supplied when the order is placed. We retain proof of postage for all parcels and cannot be held responsible for items lost in the post.
For those local to the shop, you can order online and collect your order in store. To remove the shipping charges, please enter choose local pickup at checkout!
For International orders, we have decided to have fixed shipping rates.
For Europe, shipping costs £20.00 per order, and should arrive within 8-10 working days.
For the Rest of the World, shipping costs £25.00 per order for orders up to £150, and should arrive within 12-14 working days. Any Rest of the World orders over £150, may incur additional shipping costs. We will email you to advise any additional costs.
Please note that shipping is not tracked for international orders, if you would like your parcel to be tracked please note that you will be charged for the additional postage cost.
For orders sent outside of the UK customs charges can sometimes be applied upon receipt of your order and are the responsibility of the customer.
For international orders for small items, such as patches, please email us for a bespoke postal quotation.
Refunds & Returns
Cut fabrics are non-returnable. We aim to ensure we provide full and accurate descriptions and photographs of all our products, however, colours may vary on different monitors. If you are unsure, please contact us to with any questions or to request a swatch prior to purchasing.
In the unlikely event your goods arrive damaged, please contact us on firstname.lastname@example.org within 48 hours of receipt to arrange a return and refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
You are responsible for ensuring the returned goods reach us. When making an exchange, the customer must pay for all shipping costs associated with the return.
This does not affect your statutory rights.